Cartt.ca IN-DEPTH: CWTA chief Bernard Lord is the wireless industry's top diplomat. He has to be

AS CANADIANS CHOOSE to carry their worlds in their pockets – loaded onto their much loved and much used Androids, iPhones, BlackBerrys and so on, they are demanding service that’s always excellent and bills that are always affordable. When things go wrong with the little device in our hands, when we get dinged for charges we didn’t expect, when it doesn’t work as fast as advertised, when it breaks, it’s a mini-disaster. It’s not like tearing a hole in your pants or getting a flat tire. Those things can be dealt with and are relatively easy to fix. When it...