OTTAWA – A radio station’s failure to respond to a complaint violates CBSC membership rules. The Canadian Broadcast Standards Council today released its decision concerning the failure of CHWO-AM (AM740, Oakville) to respond to a listener who had made a complaint to the CBSC. All CBSC broadcaster members are required to respond directly to audience members who file complaints with the CBSC. “It is fundamental to the CBSC process that the Council always forwards complaints it receives from a member of the public to the broadcaster in question. Because the CBSC considers that direct dialogue between a complainant and a...
