Canadians say cost of wireless service too high, according to J.D. Power and Associates study

TORONTO – Koodo Mobile, SaskTel and Videotron ranked highest in customer satisfaction with wireless providers in their respective regions, according to the J.D. Power and Associates 2011 Canadian Wireless Customer Satisfaction Study.The study, based on responses from nearly 15,000 mobile phone users between November 2010 and February 2011, examines the perceptions of wireless customers with their service, mobile phone (for both traditional mobile phones and smart phone devices) and retail experience. Satisfaction is measured across cost of service, network quality, account management, customer service, handset, offerings and promotions, and sales process.Using a 1,000-point scale, Koodo Mobile ranked highest in Ontario...