Canadians fork over more than $400M in paper billing fees: PIAC

OTTAWA – On the eve of the CRTC’s review into charges for paper billing in the communications industry, the Public Interest Advocacy Centre (PIAC) has released a new report estimating that Canadians are paying between $495 and $734 million annually in fees for monthly bills and statements in paper formats to the banking and communications services industries (telephone, TV, home Internet and wireless).The report How to Pay the Piper: A Primer on Additional Charges to Consumers in Canada for Paper Billing examines the conduct of Canadian service providers who charge consumers for paper copies of their bills, and the impact of these practices on...