CANADIAN TELECOM SUMMIT 2014: Telus CTO Gedeon says let’s all work together on next-gen services

By Linda Stuart

TORONTO – Service providers should be working together, collaboratively, to build a truly integrated ecosystem for delivering next-generation, personalized customer services, said Telus CTO Ibrahim Gedeon during his Monday afternoon keynote at the Canadian Telecom Summit.Admitting that no single service provider will ever own its clients’ end-to-end business, he added: “Not every service is 100% Telus, or CIBC, or Air Canada, or Rogers or Bell.”He pointed out Telus was able to work with Bell and Rogers in the past on the OneAPI initiative that created a single API for the mobile industry in Canada. “How many people know that Canada...