CANADIAN TELECOM SUMMIT 2014: Communications biz must start showing customers it respects their most precious resource: time

TORONTO – The number of people who now spend their hard-earned cash to pay for time – and the number of businesses which have sprung up to serve them – highlights how the entire telecom industry must shift and show Canadians that it, too, not only respects their precious time, but can give some of it back.In his first ever speech to the Canadian Telecom Summit, Rogers Communications CEO Guy Laurence departed from the standard executive speech at these sorts of functions (often just a bit of information smothered by a lengthy commercial for the brand). That was not the...