CallCentreAnywhere brings in $12M for Telus

TORONTO - Telus today announced the launch of CallCentreAnywhere, its new contract multimedia contact centre. Billing it as “a full-featured, on-demand IP contact centre solution that eliminates capital costs, cuts operating costs by 50 per cent, and greatly reduces the technical complexity of implementing and supporting a multimedia contact centre,” Telus has already secured more than $12 million in contracts from this. "Telus is committed to offering integrated solutions that give our customers a competitive advantage in the market," said Joe Natale, president, Telus Business Solutions, in a release. "CallCentreAnywhere changes the dynamics of call centres and is attracting the...