CABLE-TEC 2010: Old-fashioned customer service key to retaining the digital consumer

By Lesley Hunter

NEW ORLEANS – The impact, and potential, of Internet Protocol technology on the cable landscape took centre stage at the opening session of this year’s SCTE Cable-Tec Expo in New Orleans.Under the theme of ‘keeping pace with the digital consumer’, the discussion revealed that it is digital consumers, and in turn their digital homes, that are primarily driving the shift from the broadcast TV model to a world of IP and Internet video at an unprecedented pace. And while the panelists had different thoughts on how best to keep up, they all agreed that the solution must include a simple yet high quality...