Cable-Tec 2008: Reliability is job one for cable, says Comcast COO

PHILADEPHIA – Believing you offer excellent customer service in response to customer complaints is all well and good, but wouldn’t it be better if the network were so reliable from a technical standpoint that the number of those phone calls were cut significantly? Comcast COO Steve Burke noted that his company, which serves over 25 million U.S. customers, logs over 200 million phone calls per year which cause “tens of millions of truck rolls.” No wonder he said this morning during the opening session of the 2008 SCTE Cable-Tec Expo that “video reliability” is his focus for now and into...