Bundled customers happiest, says JD Power

TORONTO – Canadians who bundle their television, Internet and telephone services with the same provider are generally happier customers and are likely to recommend their provider to family and friends, according to a J.D. Power report released Thursday. According to the Television Provider Customer Satisfaction Study, 83% of customers bundle their TV and Internet service with the same provider, while 17% subscribe to just TV service with their telecom provider. Among customers who bundle, 59% also have telephone service with their provider—commonly referred to as a triple-play package. (The Television Provider Customer Satisfaction Study measures overall satisfaction with television providers...