Broken modem spat goes to the CRTC

CNOC wants Commission’s help with Eastlink decision By Denis Carmel GATINEAU – Recently, Technicolor, a modem manufacturer, discovered some of its equipment was faulty and thus informed it customers. It told carriers that some modems were defective. “The TC Bulletin explains that a very small quantity of TC Modems built during a two-week manufacturing window between weeks 35 and 37 of 2018 were exhibiting an issue,” reads a Canadian Network Operators’ Consortium application to the CRTC. Yet, according to CNOC, Eastlink decided to order its wholesale third party internet access customers to remove all Technicolor modems from that batch. CNOC...