Cable & Telecom

Billing error will cost Rogers about $30M

TORONTO – Rogers Communications owes $30 million to approximately 300,000 of its customers who were overcharged during a recent discount program.The mistake, which Rogers said arose as a result of administrative error and system related issues, varies for each customer depending on their tenure in the ‘Better Choice Bundles’ discount program and the number of services they have, the company said.  Rogers introduced the program to offer customers a discount when they purchase two or more eligible communications services with a two-year contract term and a consolidated monthly invoice.Approximately 200,000 customers, who received greater discounts than they were eligible for,...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.