‘Bill shock’ continues to plague Canadian wireless customers: CRTC

OTTAWA – While Canadians complained less frequently about their wireless services last year, data overage fees and international roaming charges continue to cause bill shock for many, according to the CRTC.The Commission released its 2016 Fall survey on wireless issues Thursday, part of its planned three year review of the Wireless Code that will also include a public hearing in Gatineau from February 6 - 9, 2017. The CRTC has conducted annual surveys on wireless issues and awareness of the Wireless Code since 2014.In 2016, 17% of Canadians with wireless plans reported making a complaint, down from 26% in 2014,...