Bell wants Commission to slam "slammers"

OTTAWA – Bell Canada has petitioned the CRTC to act quickly on a file it says threatens competition in the local phone market. The incumbent telco has accused local voice newcomers, specifically Primus, of “slamming”. Slamming is the term used for switching a customer from one phone provider to another without their permission. In its December 12th submission to the CRTC, Bell said its front-line customer service reps began to record a spike in the number of calls from customers who say they weren’t aware they were no longer Bell customers and wanted to switch back in September of this...