Bell announced Tuesday its AI-powered Suspicious Call Detection technology is now capable of identifying and flagging spoofed calls, which manipulate caller ID information to impersonate trusted organizations and businesses.
Launched in 2025, Bell’s Suspicious Call Detection already helps protect wireless customers from spam and fraudulent calls. Since its introduction, Bell has analyzed more than 4.4 billion calls and blocked or labelled more than 540 million suspicious or fraudulent calls, Bell said in a press release. With the addition of AI-powered spoofing detection capability, Bell is expanding that protection further to help stop millions more deceptive calls before they reach customers, Bell said.
Bell is rolling out the enhanced capability to customers using any iOS and Android phones across Bell, Virgin Plus, Lucky Mobile, PC Mobile, No Name and Maxi mobile services with no action or opt-in required, it said.
“Phone scams are getting more sophisticated, and so is our network,” Steve Karan, Bell vice president of wireless products and logistics, said in the company’s press release. “Suspicious Call Detection has already helped protect customers from hundreds of millions of spam calls. Now with a new AI model to catch and flag spoofed calls in real time, we’re adding another layer of protection. It’s a significant advancement that helps Canadians stay safer and answer calls with greater confidence.”
Image via Bell
