Bell partners with ServiceNow to improve service delivery for businesses

MONTREAL – Bell Canada and Calif.-based digital workflow company ServiceNow announced Wednesday a collaboration “to help transform the telecommunications service experience for Canadian businesses”, according to a press release. Under the partnership, Bell will integrate leading technologies with ServiceNow’s cloud-based platform tailored to the unique needs of the telecom industry, leveraging the expertise of FX Innovation, a Montreal-based cloud services provider acquired by Bell earlier this year. “In response to customer demand for simplification, the platform will offer Bell’s customers streamlined service provisioning, improved operational efficiencies, and a more intuitive user experience,” the release says. Calling it “a first in Canada”, Bell says...