Bell partners with Google Cloud to power AI-driven contact centre offering for businesses

Bell announced Tuesday it is now offering Google Cloud Contact Center AI (CCAI), supported by Bell’s professional and managed services teams, for Canadian businesses. Saying it’s the first fully AI solution for Bell enterprise and mid-market customers, Bell calls Google Cloud CCAI from Bell “a managed solution supported by professional services expertise that enables intelligent customer and agent experience leveraging generative AI-infused technology,” according to a press release. “Providing rich conversational experiences and analytics, Google CCAI from Bell offers scalability and flexibility that can be added to existing contact centre environments and to cloud contact centres of any size,” the release says....