Bell offers new VoIP tools, support

MONTREAL – Bell Canada today announced new VOIP services designed to improve the overall efficiency and performance of larger companies that use Cisco or Nortel IP systems. Called VoIP Managed Services, the toolsets, resources and processes include features like VoIP device surveillance, sophisticated incident diagnosis and problem solving. It will be supported by Bell IP support staff 24 hours a day, the press release said. "With the largest installed base of VoIP-enabled PBXs in Canada, we knew that our customers were looking for more help in getting the most out of their IP technology," said Stéphane Boisvert, president of Bell...