HALIFAX and MONTREAL – Bell said Wednesday that it is expanding its 4G LTE wireless network to 52 new communities across New Brunswick, Newfoundland & Labrador, Nova Scotia and Prince Edward Island by the end of 2014.
The number of new communities served by Bell's broadband LTE in Atlantic Canada will surpass 100 by the end of 2015, and the company said that it will be employing its recently acquired 700 MHz spectrum and other bandwidth assets to deliver LTE services to more small towns and rural communities right across Canada, including the North. Bell's LTE network already covers 81% of the national population, including in major centres in the Atlantic provinces.
In related news, Bell said that it has acquired two customer call centres in New Brunswick as part of its strategy to improve customer service and invest in jobs in Atlantic Canada and across the country.
The two sites, located in Saint John and in Moncton, will be operated by Bell's wholly owned subsidiary Nordia and will serve residential, wireless and small business customers. Since 2010, Bell has announced new call centres in Nanaimo, BC; Orillia, ON; and Laval, Rouyn-Noranda, and Saguenay in Québec.
"Delivering a better customer experience at every level is a core part of Bell's customer-focused investment strategy”, said John Watson, Bell’s executive vice-president of customer operations, in the news release. “These New Brunswick centres and other locations we've opened across Canada are essential to Bell's success in a competitive communications marketplace. We are pleased to welcome 700 more employees to the Bell team at these two New Brunswick locations, which join 5 other new Canadian call centres we've announced in the last 4 years."
