Bell Aliant's plan to close call centres called "devastating news" by union

HALIFAX – Bell Aliant will consolidate its customer contact centre operations by amalgamating its 16 call centres in to five locations by early next Spring.The five contact centres will be located in Charlottetown, Halifax, Moncton, Saint John, and Mount Pearl, and will be implemented by mid-April 2010. Current contact centres in Atlantic Canada with less than fifty employees are being folded in to the new centres to allow for “a more focused and effective operating model”.“It is difficult for any organization, let alone one of our size and scale, to efficiently operate that many centres, particularly the smaller ones,” said president...