Cable & Telecom

Be specific with 911 instructions, CRTC tells VOIP providers

OTTAWA-GATINEAU - The CRTC told all companies selling voice over Internet protocol (VOIP) service that they must be diligent when it comes to telling customers what they can and can’t do with 911. Today’s CRTC edict requires all local voice over Internet protocol (VoIP) service providers in Canada to provide specific notification to current and prospective customers regarding the availability, characteristics and limitations of their 911 and Enhanced 911 (E911) service. All local VoIP service providers will have to implement these requirements within 90 days of this decision. Some of the notification requirements are: * VoIP 911 service has certain...