OTTAWA – Consumer complaints received by the CRTC regarding bandwidth throttling by their Internet service providers (ISPs) for the last quarter are on par with those reported in the first quarter of this year.
The Commission reports it received a total of 17 complaints regarding Internet Traffic Management Practices (ITMPs) from July 1 to September 30, 2013, the same number of complaints that were filed from January 1 to March 31. Six were filed from April 1 – June 30, 2013.
The complaints are grouped into two categories:
– ITMP disclosure complaints are those related to whether the ISP has disclosed information, on its website or in customer materials, about any ITMPs it uses (0 recorded this quarter);
– ITMP usage complaints are those related to the effect of ITMPs on customers (17 recorded this quarter).
There are 22 active complaints as of September 30 and three were closed this quarter. No complaints were forwarded to the The Commissioner for Complaints for Telecommunications Services (CCTS) this quarter, nor were any forwarded to the CRTC’s Compliance and Enforcement branch.
