OTTAWA – Consumer complaints received by the CRTC regarding bandwidth throttling by their Internet service providers (ISPs) continued to fall in the third quarter of this year.
In its latest status report issued Thursday, the Commission reported that it received a total of 6 complaints regarding Internet Traffic Management Practices (ITMPs) from July 1 to September 30, down from the 10 complaints that were filed in the second quarter between April 1 and June 30, 2014.
There is no distinction made between ITMP disclosure complaints, (those related to whether the ISP has disclosed information, on its website or in customer materials, about any ITMPs it uses) and ITMP usage complaints (those related to the effect of ITMPs on customers).
The CRTC received 40 ITMP complaints during the past year, and the number of active complaints as of June 30 was five.
There are four active complaints as of September 30 and seven were closed this quarter. Closed complaints include complaints where CRTC staff has determined that the ISP is compliant with the CRTC’s policies, or the ISP has come into compliance subsequent to the complaint, and therefore the complaint is resolved; complaints that have been closed due to insufficient information received from the complainant; and complaints related to practices other than an ISP’s use of ITMPs.
In addition, no complaints were forwarded to the CRTC’s Compliance and Enforcement branch this quarter.
