OTTAWA – The CRTC received only 42 consumer complaints regarding bandwidth throttling by their Internet service providers (ISPs) in 2014, with most of those coming in the fourth quarter.
In its latest status report released Wednesday, the Commission said that it received 16 complaints regarding Internet Traffic Management Practices (ITMPs) from October 1 through December 31, 2014. Eleven complaints were received in the first quarter of the year, 10 in the second quarter and six in the third quarter.
There are nine active complaints as of December 31st, and 11 complaints were closed in the fourth quarter. Closed complaints include those where CRTC staff has determined that the ISP is compliant with the CRTC’s policies, or the ISP has come into compliance subsequent to the complaint, and therefore the complaint is resolved; complaints that have been closed due to insufficient information received from the complainant; and complaints related to practices other than an ISP’s use of ITMPs.
In addition, no complaints were forwarded to the CRTC’s Compliance and Enforcement branch in the fourth quarter.
