As wireless phone bills drop, satisfaction levels rise - SaskTel, Telus' Koodo again top customer satisfaction rates in J.D. Power study

TORONTO – Customers with shorter contracts have lower wireless bills and are more satisfied with their service, while SaskTel and Telus’ Koodo Mobile ranked highest in wireless customer satisfaction for the third year in a row, according to a new study released by J.D. Power & Associates.Among full-service carriers, SaskTel’s score was highest at 727, which was 15 points higher than its 2013 score. The survey noted that SaskTel performed particularly well in terms of network quality, account management, offerings and promotions, customer service, and handset factors.Koodo Mobile from Telus scored highest among stand-alone carriers with 778 points, up by...