ANALYSIS: Why our shaky memory is what's really at the heart of the telecom sales practices hearing

YOU HAVE TO SYMPATHIZE with the folks who took the time to register their frustration with Canadian telcos and cellcos by filing an intervention to the CRTC’s latest hearing which begins Monday.They feel lied to. They believe they were told one thing and sold another. That they were never informed how the price they agreed to was just a promotion which ends in six months. That they told sales reps the products and services they wanted and then had other things added onto their bills. That they ended up on a contract they didn’t want.Having read through quite a few...