Accessibility groups accuse big telecom of bullying in VRS review cost claim process

Groups representing deaf and blind Canadians that took part in the CRTC’s two-and-a-half-year review of video relay service (VRS) are accusing the country’s large telecom players of turning the cost claim process for the proceeding into a barrier to Canadians with disabilities. On Jan. 14, the Canadian National Society of the Deaf-Blind (CNSDB), Deaf-Blind Planning Committee (DBPC) and Deaf Wireless Canada Consultative Committee (DWCC) submitted applications for reimbursement of costs associated with their participation in the CRTC’s 2021-102 proceeding, which was launched in March 2021 and closed in October 2023. The CNSDB and DBPC conducted some of their participation in the...