Access to communication services must improve, CRTC vows

OTTAWA-GATINEAU – The CRTC has announced plans to make telecommunications and broadcasting services more accessible to disabled Canadians.On the telecom side, the CRTC has pledged to:- require that telephone companies offer a new service that will allow an operator to convert text messages sent over the Internet into voice calls, and vice versa. Known as Internet Protocol relay, this service is used by persons who are deaf or hard of hearing to communicate;- require that telecom companies, including cable and satellite companies, improve the accessibility of their customer service;- request that wireless companies offer at least one type of cell phone to...