OTTAWA – The CRTC told Canadians the rights when it comes to telephone service today. The Commission issued a edict telling all incumbent local exchange companies (ILECs: Bell, Telus, SaskTel, etc.) that they must include this statement of consumer rights on their web sites and in their printed directories. New local competitors do not have to print the document but the Commission encouraged them to do so. The 4,700-word Commission document "restates key consumer rights with respect to local home phone service, in a clear and comprehensible manner," says the CRTC press release. "The CRTC has, in the past, expressed...
