Only 18% of surveyed Canadians aware of consumer protection codes

But most said they find contracts clear and easy to understand By Ahmad Hathout Only 18 per cent of Canadians are aware of the CRTC’s consumer protection codes, which are intended to make contracts easier to understand for internet, wireless and TV services, according to a survey commissioned by the regulator and released recently. The result, which comes from a 1,500-person nationwide representative survey by Phoenix SPI and conducted between October 24 and November 20, 2024, is largely unchanged since the baseline survey from 2022. The results are accurate to within plus/minus 2.5 per cent, 19 times out of 20....