CCTS sees record number of complaints, but can’t attribute to more awareness of org

By Ahmad Hathout

By Ahmad Hathout and Linda Stuart A watchdog that handles complaints for telecom and television services reported Wednesday that it received the highest number of complaints in its latest annual report, but its leadership stopped short of attributing the increase to more awareness of the organization. Between August 1, 2023 and July 31, 2024, the Commission for Complaints for Telecom-Television Servies (CCTS) said it accepted 20,147 complaints, a 38 per cent increase from the 14,617 complaints a year prior. Because each complaint can raise more than one issue, the 20,147 complaints translated to a total of 38,874 issues. Despite the...