CRTC targets bill shock, ease of switching in latest internet, wireless consults

By Ahmad Hathout The CRTC on Friday launched a trio of consultations to “improve” the wireless and internet codes by making it easier for Canadians to switch plans or providers. The consultations can be broken down into three major categories: more transparent communications from service providers, the elimination of certain fees associated with switching, and self-service options for customers to easily cancel or modify their contracts. For the first bucket, the CRTC is looking into providing Canadians with a 90-day notice before their contracts – which cannot exceed 24 months – come to an end; requiring a notice before the...