Cogeco says Canadians will likely interact with new AI customer service chatbot in ‘coming weeks’

By Ahmad Hathout The combination of Cogeco’s Canadian and American operations is already yielding cost-saving results, the telecom’s executives said Friday, which includes an artificial intelligence chatbot that is managing some of the telecom’s customer service interactions. “The results are above our expectations so far,” Frederic Perron, the telecom’s president and CEO, said of the chatbot called Charlie on the company’s fiscal third-quarter conference call. “In less than one month, Charlie has successfully handled tens of thousands of customer interactions, many of which did not require a transfer to a human. “Charlie will continue to evolve and will be deployed...