Bell announced Tuesday a collaboration with Microsoft to bring Bell’s voice network to Microsoft Teams through Bell Operator Connect, enabling Canadian enterprises to extend their Teams collaboration capabilities to employees, regardless of their location.
“With Bell Operator Connect, a cloud-based Bell solution that enables business-grade voice calling on Teams, Canadian organizations can now add Bell’s high-quality voice network to Teams without additional phone equipment, hardware, or upfront investment,” reads a Bell press release.
By integrating Microsoft Teams’ capabilities with Bell’s network reach and reliability, “customers can simplify the management and administration of voice services and access high-quality nationwide voice calling,” the release adds.
These capabilities are backed by support from Bell’s Microsoft-certified experts with Professional and Managed Services in Teams and Microsoft 365 solutions, the release says.
Bell also announced it has selected Microsoft 365 as its strategic cloud collaboration solution as part of the telecom company’s own digital transformation and workforce modernization. Bell is adopting the Microsoft 365 collaboration suite, including Teams Premium and Teams Room Pro, “to foster greater collaboration and productivity” within its own team, Bell says.
“This adoption will bring together communications, collaboration, and business processes built on a foundation of security and privacy. These investments will also lay the foundation for Bell to use Microsoft AI solutions,” the release says.
In addition, expanding its internal use of Microsoft’s work solutions “will also set the stage for Bell’s Professional and Managed Services teams to further enhance customer support through their own transformations to the cloud with the latest Microsoft 365 innovations.”
“We’re excited to continue our relationship with Microsoft as we further our transformation journey and modernize our workforce at Bell, while delivering on our purpose to advance how Canadians connect with each other and the world,” John Watson, group president of business markets, customer experience and AI at Bell, said in the release. “With Bell Operator Connect, we’re enabling enterprises across Canada to take advantage of our outstanding network through a seamless Microsoft Teams voice solution. We see this as the next step and foundation for future telephony and mobile solutions innovations that we’re excited to bring to market soon for Canadian customers.”
Photo courtesy of Bell.
