Rogers generates the most consumer complaints about telecom and TV services, says CCTS annual report

For the first time in the 15-year history of the Commission for Complaints for Telecom-television Services (CCTS), Rogers has surpassed Bell in consumer complaints about telecom and TV services, according to the CCTS’s 2022-23 annual report, released Tuesday. Between Aug. 1, 2022, and July 31, 2023, the CCTS accepted a total of 14,617 consumer complaints, representing a 14 per cent increase over the previous year, the report says, noting these complaints included increases in issues about quality of service, roaming charges, and contract disclosure issues. Of the total complaints accepted by the CCTS, Rogers accounts for approximately 20 per cent, making...