Eastlink alleges competitors misrepresented July outage and aftermath

By Ahmad Hathout Eastlink is alleging that competitors using its network – who have complained to the CRTC about negligence in relation to an Eastlink network failure that affected their customers – are misrepresenting claims about the aftermath of the July outage. City Wide, Frontier Networks, and Purple Cow Internet allege in a Part application filed last month that Eastlink disconnected their customers’ service for 24 hours starting July 3 due to an error caused by a new software update to the company’s billing system that they said incorrectly flagged all of the cableco’s third-party internet access customers as not...