OTTAWA — The Commission for Complaints for Telecom-television Services (CCTS) announced yesterday it has terminated the participation of SkyChoice Communications Inc. for a series of breaches and for not responding to multiple contact attempts from the CCTS to fix those breaches.
The CRTC requires all Canadian telecommunication service providers participate in the CCTS complaint-handling process.
Oakville, Ont.-based SkyChoice Communications, a provider of Internet, TV and home phone services, has participated in the CCTS since October 2017.
The CCTS says the breaches committed by SkyChoice include: failure to implement a binding CCTS recommendation; failure to cooperate in the CCTS process and abide by the CCTS Procedural Code in several complaints; failure to provide the CCTS with required information, including financial information; and failure to pay outstanding fees to the CCTS.
“After not resolving the issue by the given date, on May 5, 2021, the CCTS referred SkyChoice to the CRTC for further disciplinary measures. At this time, the CCTS cannot accept additional customer complaints against SkyChoice until its participation in the CCTS is restored,” reads the CCTS’s email announcement.
In the same email blast, the CCTS announced it will soon release its 2020 Compliance Monitoring Report, which will be made available on its website.
Last month, the CCTS published its new Annotated Guide to the Procedural Code designed to help consumers and participating service providers better understand the CCTS’ approach to handling complaints about services that fall within its mandate.
