Telecom and TV complaints rise 6%, says CCTS

OTTAWA — The number of Canadian consumer complaints to the Commission for Complaints for Telecom-television Services (CCTS) increased by 6% during the six-month period from August 1, 2020 to January 31, 2021 compared to the same period of the previous year, according to the CCTS’s 2020-21 mid-year report, released this morning. During the six months ended January 31, the CCTS accepted 9,121 complaints from Canadian telecom and TV customers and resolved 88% of all complaints. There were 28 confirmed Wireless Code breaches, five Television Service Provider Code breaches, four Internet Code breaches and one Deposit and Disconnection Code breach. The...