OTTAWA — Consumer complaints to the Commission for Complaints for Telecom-television Services (CCTS) decreased 19% this year compared to last, according to the organization’s 2019-20 annual report released this morning. This is the first year-over-year decline in the number of complaints reaching the CCTS since the 2015-16 fiscal year, says this year’s report, which covers the period from August 1, 2019 to July 31, 2020. In total, 15,868 complaints were filed this year, with 89% of them being successfully resolved by the parties following CCTS’s intervention. These complaints raised almost 43,000 issues, with the most common complaints related to billing...
