VANCOUVER, NEW YORK and TEL AVIV — Telus Ventures today announced it has invested in Tel Aviv-based TechSee, a developer of visual assistance artificial intelligence technology.
TechSee says it has raised US$30 million in a Series C equity investment round co-led by Telus Ventures, OurCrowd and Salesforce Ventures, with participation from Scale Venture Partners and Planven Entrepreneur Ventures. Individual company investment amounts were not disclosed in the TechSee press release.
In an email, a Telus spokesperson said the company’s investment is designed “to help advance the transformation of customer service by bringing more AI and AR (augmented reality) to the customer experience, particularly amidst Covid-19 when in-person customer service has been limited.”
TechSee’s Visual Assistance technology allows customers and technicians to receive real-time augmented reality (AR) guidance on their smartphone or tablet screens in assisted service or self-service mode, explains the TechSee press release. In addition, the company says it’s innovating in the field of Computer Vision artificial intelligence (AI) with technology that can provide visual guidance to users installing, operating or troubleshooting networking devices, smart home products and home appliances.
The company’s AI platform can automatically identify components, ports, cables, LED indicators and more, to detect issues and suggest resolutions for consumers, contact centre agents and field technicians, says the press release.
“Innovators like TechSee are revolutionizing the customer journey to deliver real value and meaningful improvement through digital transformation,” said Rich Osborn, managing partner of Telus Ventures, in the TechSee release. “Our investments in market-leaders like TechSee aim to support the development of secure, innovative technologies to improve the customer experience which perfectly aligns with our corporate philosophy to put customers first. We look forward to helping enable these future innovations.”
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