Union wants Bell to follow Rogers' 100%-Canadian lead

TORONTO – Last week Rogers Communications announced all of its customer service team members, across all of its brands, are now based in Canada. This month, the company completed the transition of 150 remaining customer service positions to Canada, with new jobs created with partners across Ontario, Quebec and New Brunswick, says the company press release. This follows the company's announcement earlier this month that it is hiring for 350 jobs at its new customer solutions centre in Kelowna, B.C. With its entire 7,000-strong customer service team now based in Canada, “this milestone ensures that every phone call or online...