MISSISSAUGA, Ont. — To keep customers and employees safe during the Covid-19 pandemic, Samsung Canada is now offering door-to-door service support for customers who need their Samsung devices repaired.
Customers who require service support for their Samsung phone, tablet or wearable, can arrange pickup through FedEx to collect the device and bring it back once any needed repairs have been made. Samsung is covering all shipping costs, and the company says repaired devices will be returned within approximately three business days following receipt at the Samsung authorized service centre. As part of the service, Samsung says it will disinfect each device under UV-C light.
Alongside door-to-door service, Samsung is also offering remote support to assist in device setup and to help diagnose any performance issues users may have during this time. Samsung remote service enables Samsung Canada’s specially trained technicians to remotely view and control consumers’ Samsung TVs and smartphones to directly help with product needs.
For more information about Samsung Canada’s door-to-door service, including how to arrange device pickup, please click here.
