TORONTO – Rogers Communications on Wednesday provided an update to its ongoing response plan which will see the company continue to provide service and support to its customers and communities while safeguarding the health and safety of the public and its employees.
As the Covid-19 pandemic continues to significantly impact the well-being of individuals and the Canadian and global economies, The company issued a statement saying it is “focused on operating and maintaining its wireless and wireline networks, and media operations, as well as the key business operations required to ensure service continuity for customers,” it reads.
“Rogers has implemented alternative working arrangements for employees and temporarily closed retail locations nationally, with the exception of a limited number of street front stores that remain open to urgent customer support. On March 16, 2020 we announced a series of measures to help our customers including the waiving of certain fees.
The company added it is in close contact with government officials at all levels, suppliers and partners, and key business customers, and “its pandemic response plans are evolving.”
Rogers also warned that public and private sector policies and initiatives to reduce the transmission of Covid-19, such as business closures, travel restrictions, social distancing and the adoption of work-from-home and online education by companies, schools and institutions are impacting how customers use its networks, products and services, as well as the manner or extent to which it can offer certain products and services, and the ability of certain suppliers and vendors to provide products and services to the company.
“Due to the uncertainty surrounding the magnitude, duration and potential outcomes of the Covid-19 pandemic, we are unable at this time to predict its impact on our operations, liquidity, financial condition and results, but the impact may be material,” concludes the release.
