FENELON FALLS, Ont. – Independent cableco and ISP Cable Cable issued a statement Thursday to assure its customers across the City of Kawartha Lakes that it is committed to helping its communities remain connected and safe.
“There has never been a more important time for our local community to remain connected and informed”, said Michael Fiorini, CEO, in the press release. “I want to assure our customers that we are open for business and committed to helping them stay connected, entertained, and safe throughout the COVID-19 pandemic. Our staff members live in the communities we service and recognize our role in supporting neighbours and families as we all navigate this challenging time.”
The company says it is closely monitoring the situation as it evolves and “adapting as required to take all safety precautions while continuing to support and protect its customers and staff.”
All Cable Cable internet packages are already unlimited, so it has no data caps to lift. Those now “working from home or practicing social distancing can stream, game, browse, and socialize with no impact to their budget,” says the release.
A wide range of family, lifestyle, and entertainment television channels are now available on free preview throughout March and April.
The company said it is also closely monitoring network capacity and will undertake whatever measures needed in order to avoid service interruptions due to increased volume and pressure.
Customers are also being encouraged to utilize their online ‘My Account’ portal which will allow them to access account info, make payments, and download streaming apps from the safety of their homes.
Because of the virus, he company’s administration office is temporarily closed to the public in order to protect staff and customers while adhering to social distancing guidelines. However, “staff will remain available to support customers over the phone, through email, and via social media on an ongoing basis. Staff members who can work effectively from home have been encouraged to do so where appropriate,” says the release.
Enhanced Health and Safety and sanitation protocols have been implemented and are being practiced by administrative and field staff. Staff are being asked to closely monitor their own health and report any symptoms immediately.
Screening procedures have been implemented and are being strictly followed prior to any service and installation appointments in order to help protect staff when entering customer homes, added the release. “Customers are asked to assist in preventing the spread of COVID-19 by remaining honest and practicing sanitation best practices in their home prior to these appointments.”
