VANCOUVER – Rogers Communications announced today its personalized retail service Pro On-the-Go is now available to existing and new Rogers customers in Greater Vancouver (see coverage area above).
Rogers Pro On-the-Go is a customer service effort which delivers the store to customers’ doors. Within hours of ordering a device, a Rogers pro will meet a customer at a preferred time and location with their new device and set it up based on their preferences. The Rogers employee can then walk a customer through plan options, transfer applications, sync contacts, explain its features and offer popular accessories like cases, headsets and smart assistants. This service is offered at no extra cost to the customer.
“Our customers’ time is valuable and this is about making it easier for them to get the connected device they want in a way that’s convenient and personalized,” said Brent Johnston, president of wireless, in the press release
This initiative is powered by Enjoy, the mobile retail store that helps customers save time and get the most out of every device they own. Enjoy has successfully collaborated with technology and telecommunications companies like AT&T in the United States, BT and EE in the United Kingdom, and is working exclusively with Rogers in Canada.
Rogers is the only telecommunications company in Canada so far to offer a service like Rogers Pro On-the Go, which launched first to customers in the Greater Toronto Area (see coverage area above). “Feedback from customers who have tried the service has been overwhelmingly positive,” says the company’s release.
