COMMENTARY: Why consumers still need paper bills

It’s part of a war on personal financial identity By Joanne McNeish Once again a telecommunications company is telling its customers that they will no longer receive a paper bill. This time it’s Rogers. What seems to some to be a non-issue evokes a strong reaction in others. When Telus eliminated paper bills, customers who prefer paper bills were shamed online. Others expressed solidarity with digitally disadvantaged groups or listed reasons why some consumers need paper bills. But why do banks and billing organizations feel it necessary to stop sending paper bills and statements? One reason is the cost to print and mail...