CRTC initiates paper billing proceeding while denying request make Koodo use the mail

OTTAWA — On Tuesday, the same day it denied an application by the Public Interest Advocacy Centre (PIAC) and the National Pensioners Federation (NPF) to require Koodo Mobile and other wireless service providers to provide paper bills upon request, the CRTC announced a new proceeding looking into the issue of paper billing. In its decision against PIAC and NPF, the Commission says it found “there was no existing legislature or regulatory obligation that mandated the provision of paper bills and, since the rationale and evidence on the record of this proceeding related largely to Koodo alone, it would not be...