Canadians say they find it hard to switch: PIAC

OTTAWA – A new report from the Public Interest Advocacy Centre (PIAC) says Canadians find it difficult to change their telecommunications providers.“Consumers are reluctant to try out competitive communications services, despite feeling they can and should,” said John Lawford, executive director and general counsel at PIAC, in last week’s press release. “There are clearly behavioural barriers as well as market barriers to exercising choice in these markets,” he added.The report says significant barriers to switching in the Canadian retail communications services market were reported by respondents. The retail communications services markets studied include: home Internet access services, home (wired) telephone,...