Wireless carriers must ensure plans meet customers’ data needs, expectations: J.D. Power

Telus Mobility tops for network quality across CanadaTORONTO – While Canadian wireless carriers’ investments in their infrastructure have largely translated into improved customer satisfaction with network quality, carriers’ data-hungry younger customers report experiencing a significantly higher rate of connectivity problems, according to a new J.D. Power report.The 2019 Canada Wireless Network Quality Study measured satisfaction based on recent customer usage activities in three areas that impact network performance: calling, messaging, and data connections. The study, which measured problems per 100 connections (PP100), includes seven wireless carriers in the East region; seven wireless carriers in Ontario; and nine wireless carriers in...