Small businesses must go through arbitration, not class action suitOTTAWA – In an arcane but important ruling, the Supreme Court today determined that when Telus Ontario business subscribers must enter into mediation and arbitration when they have a dispute, and are not to join class action lawsuits.The proposed class action against Telus was on behalf of about two million Ontario residents who entered into mobile phone service contracts with Telus challenging an undisclosed practice of rounding up calls to the next minute such that customers believed they were overcharged.The question decided with today’s decision is whether both consumers and non‑consumers...
